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FREE SHIPPING on orders over 50€ (Portugal & Spain) | 1 to 2 days deliveries

FAQ


                                                                                                                            MYSTERY BOX

What’s in the BBox Mystery Box?
SL Benfica BBox comes with 5 official products: hoodie, beanie, keychain, and a LADS of your choice. It costs 54,90€ (if bought separately these products would cost double). In our online store, you can choose the hoodie and beanie color as also the LADS you want to add to your BBox.

Do you have other teams BBox?
At this time we only have SL Benfica BBox. But we have a vast collection of LADS of Sporting C.P., SL Benfica, and Portugal National team.


                                                                                                                                     LADS

What are the LADS?
The LADS are official replicas of soccer jerseys. When installing BBox app football players, soccer legends come alive (Head, body, and members!) through Augmented Reality (AR)! To see “magic” happening, you just need to download the BBox Sports app, scan your LADS and watch them come to life where you can take pictures, make movies with players, visit stadiums, museums, pitches, locker rooms, and much more!

Does every LADS come with an Augmented Reality experience?
The stadium visit experience through Augmented Reality, yes, all the LADS come with that experience. Regarding the LADS experience (Take photos/videos with the respective player or know his stats.) it is possible that some of them aren’t available yet. But every day we work to make all the LADS have their own experience through Augmented Reality available. So, it is only a question of time.

How can I access the Augmented Reality Experience?
The Augmented Reality experiences are available in our BBox Sports App. You can download it at Apple Store (IOS) or Play Store (Android). But beware, in some older devices, it may not have compatibility to enjoy the Augmented Reality experience. To get to know all the compatible Android devices click here. In the case of Apple devices, from iPhone 6S/SE all should be compatible as well as IPAD’s from the 5th Generation. Check the compatible devices on the list below:
iPhone SE
iPhone 6S
iPhone 6S Plus
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
iPhone X
iPhone XS
iPhone XS Max
iPhone XR
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone SE (2nd gen)iPad (5th gen)
iPad (6th gen)
iPad (7th gen)
iPad Air (3rd gen)
iPad Pro 9.7-inch
iPad Pro 10.5-inch
iPad Pro 12.9-inch
iPad Pro 12.9-inch (2nd gen)
iPad Pro 12.9-inch (3rd gen)
iPad Pro 12.9-inch (4th gen)
iPad Pro 11-inch
iPad Pro 11-inch (2nd gen)


Which SL Benfica LADS is available?
At this moment you can choose to form 12 LADS: Eusébio, Luisão, Jonas, Pizzi Aimar, Saviola, Samaris, Lima Darwin, Waldschmidt, Vertonghen, Everton

Which Sporting C.P. LADS is available?
At this moment you can choose to form 3 LADS: Bruno Fernandes, Coates e o Mathieu. Also, we have and exclusive collection, The 5 Violins Pack Collection: Albano, Travassos, Peyroteo, Vasques e Correia.

Which Portugal National Team LADS is available?
At this time we have 3 different LADS Collection:

Euro 2016: Cristiano Ronaldo, Eder, Quaresma Pepe e o Rui Patrício.
Nations League 2019: Cristiano Ronaldo, Bernardo Silva, Gonçalo Guedes e Rui Patrício
Euro 2020/2021: Cristiano Ronaldo, Bernardo Silva, João Félix, Bruno Fernandes and Rui Patrício (1st and 2nd equipment).

Can you make an order for me?
We can’t create orders for you. But you can make the payment through MBWay, Credit Card, ATM Reference, Paypal, or Stripe. If you have a discount code, you just need to insert it at check out.

How can I buy LADS from other Clubs beyond the ones available on your website?
BBox Sports always make Official Partnerships with the Clubs. To produce new LADS, we first need to make it official with the clubs, and only after we can produce the LADS. We are working on getting more Clubs and you can subscribe to our newsletter to know about new Clubs.

Isn't it possible to make the LADS with my name instead of the player itself?
We can’t make changes to the equipment because our partnerships are about Official products with the clubs.

Can you warn me when you have more products available?
The best you can do is to subscribe to our newsletter to know about new product launching.


                                                                                                                                SHIPPING
How much time will it take in my order to arrive?
After we receive your payment, your order will be sent in the next business day through CTT. You should get your package between 24h to 48h.How can I know the order status? You must have received a text message from CTT with the tracking number of your order. You can simply insert that number in this link.

What if the product I bought comes wrong?
How can I solve the issue? Our logistic team works earnestly to reduce errors to the minimum. However, in case some error occurs with your order, get in contact within 48 hours after receiving the order through contact@bboxsports.com with the issue description and a photo of the product. For us to be able to solve any mistake quickly, always check de order details.

Can I make a product exchange?
We can’t do LADS exchanges (Unless it got damaged in the transportation. Before opening the box always check if the LADS are ok.). But in the case of textiles, we can do size exchanges. In case you got your order damaged, get in contact within 48 hours after receiving the order through contact@bboxsports.com with the issue description and a photo of the product.

Is it possible to Pay on delivery?
We don’t work on payments on delivery, but we have different payment options. Credit card, MBWay, Stripe and Paypal, and ATM reference.Do you ship to any country? We can ship to every country listed on CTT. You can check it here. 

Will I get my order in my address?
Your order will be delivered by our shipping company in business days and hours at the address you indicated on the order form. Always check if your address is complete.


                                                                                                                            PARTNERSHIPS

How can I contact with BBox Sports to know more about partnerships?
Just send an e-mail to contact@bboxsports.com with your name, mobile phone, and e-mail and we will get in touch with you as soon as possible.